Frequently Asked Questions
All your answers at ta11, right here
Find detailed answers to all your questions about deposits, withdrawals, bonuses, and responsible gaming on this page.
This page brings together accurate and detailed answers to the questions users ask most often while using ta11. From withdrawal times to bonus terms, deposit methods, and responsible gaming — you will find clear information on every topic. If you cannot find what you are looking for, reach out via our 24/7 live chat or email.
Frequently Asked Questions
Withdrawals
After a successful withdrawal request on ta11, the money typically reaches your bKash, Nagad, Rocket, or Upay account within 30 minutes to 3 hours. The same timeframe applies to bank transfers. Having your identity verification completed makes the process smoother.
Yes, ta11's withdrawal service runs 24 hours a day, 7 days a week. Processing does not stop on Fridays, Saturdays, or public holidays. Even if you submit a request late at night or in the early hours, we aim to deliver your money within the usual 30 minutes to 3 hours.
Yes, for security purposes ta11 only allows withdrawals to a mobile wallet or bank account registered in your own name. Requests to send money to someone else's account are not accepted. This keeps your account secure and prevents fraud.
The minimum withdrawal amount at ta11 is ৳500. The system will not accept any withdrawal request below this amount. This limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. You can withdraw at any time once your balance is ৳500 or more.
To withdraw winnings from a bonus, you must first complete the wagering requirement. For example, for a ৳1,500 bonus, you need to place bets 10 times the bonus amount — that is, ৳15,000. Once the requirement is met, you can withdraw the full amount through the normal withdrawal process.
Bonus Terms
When you open an account at ta11 for the first time and make your first deposit, a 150% welcome bonus is added automatically, up to a maximum of ৳20,000. Example: deposit ৳1,000 and you get a ৳1,500 bonus, making your total balance ৳2,500. No separate code or application is needed.
Once a bonus has been added to your account and betting against it has begun, it generally cannot be cancelled. It is a good idea to read the terms and conditions carefully before claiming a bonus. If you have any issues, contact the support team via live chat.
Most slot games available on the ta11 platform count in full toward the wagering requirement. However, some live casino table games may contribute partially or not at all. The exact contribution of each game is stated in the detailed terms of the bonus. You can also get a confirmed answer by asking on live chat.
Yes, every bonus has a set expiry period. If the wagering requirement is not completed within the specified time, the bonus and any winnings earned from it may be cancelled. Expiry details are clearly stated in the bonus offer's terms and conditions — so read them before claiming a bonus.
At ta11, the wagering requirement is calculated based on the bonus amount only, not the deposit. Example: you received a ৳1,500 bonus and the wagering requirement is 10x — so you need to place ৳1,500 × 10 = ৳15,000 in bets to meet the requirement.
How to Deposit
At ta11, you can deposit as little as ৳100 into your account by any method. The same minimum applies to bKash, Nagad, Rocket, Upay, and bank transfer. You can start with a small amount and build your experience gradually.
ta11 currently supports five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major banks such as Dutch-Bangla Bank and Islami Bank). Transactions are fast and secure across all methods. Step-by-step instructions for each method are shown on the deposit page.
Log in to your ta11 account, go to the deposit option, and select bKash. From the bKash app, send money to the number provided, then paste the transaction reference number into the deposit form. Your balance will be added to your ta11 account within a few minutes.
First, wait a little while, as network delays can sometimes cause a brief lag. If the balance still does not show after 15–20 minutes, contact ta11's live chat with your bKash or Nagad transaction receipt. The support team will resolve the issue promptly.
ta11 does not deduct any deposit charge of its own. However, mobile banking services like bKash or Nagad may apply their own transaction charges according to their policies. That is a matter for the respective service — ta11 is not responsible for it. Check your payment service's app for exact charge information.
Responsible Gaming
Helpful information and resources are available on ta11's responsible gaming page. You can also contact our 24/7 live chat or email [email protected] and the support team will point you in the right direction. If you feel you or someone close to you has a problem, do not delay in seeking help.
Yes, ta11 provides the option to set a deposit limit as part of its responsible gaming tools. Setting this limit lets you control how much you deposit daily, weekly, or monthly. You can activate this option via live chat or in your account settings.
A cooling-off period is a temporary break from gaming on your account for a set amount of time. Self-exclusion means suspending your account for a longer period. Both options are available on ta11's responsible gaming page. The support team will help you complete the process.
There are some warning signs that may indicate addiction: spending beyond your budget, placing more bets to try to recover lost money, lying about gaming, or being unable to focus on daily tasks. If you notice these signs, visit ta11's responsible gaming page or speak with our support team.
Yes, ta11 is for people aged 21 and above only. Minors are not permitted to open an account or play any games. Parents can use parental controls on their devices to restrict minors' access. If you notice a suspicious account, please let us know.
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